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CA Certificates always disappear automatically in Trio RealPresence Trio Visual+

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Occasional Contributor

CA Certificates always disappear automatically in Trio RealPresence Trio Visual+

hi,Dears:

 

 I have an issue in the Trio  RealPresence Trio Visual+, on the setting,network,TLS,Certificate Configuration:

 

 

the CA Certificates always disappear automatically,sometimes one day after, sometimes two days after,but in the same option of Trio 8800, the CA Certificates will not disappear,I used the Skype and SIP phone hybrid model.

 

following is the version of RealPresence Trio Visual+ :

Home
Phone Information Phone Model RealPresence Trio Visual+ Part Number 3111-66420-001 Rev:A MAC Address   IP Address   UC Software Version 5.5.2.11217 Updater Signature Release

 

Polycom - RealPresence Trio 8800 :

Home
Phone Information Phone Model RealPresence Trio 8800 Part Number 3111-65290-001 Rev:A MAC Address   Wi-Fi MAC Address   Bluetooth MAC Address   IP Address   UC Software Version 5.5.2.11217 Updater Signature Release
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: CA Certificates always disappear automatically in Trio RealPresence Trio Visual+

Hello @Spark_jiang,

welcome to the Polycom Community.

 

First of all you are not running a currently supported software. You should be on UC Software 5.5.4. The software your device is running was withdrawn by Polycom but our partner Microsoft has not yet removed this from their servers.

The community's Skype for Business FAQ contains this post here:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

 

In addition, other than 802.1x or manual IP settings the Visual+ does not require any configuration or certificates to operate with Skype for Business and receives all configuration from the Trio itself.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Polycom Employee & Community Manager

Re: CA Certificates always disappear automatically in Trio RealPresence Trio Visual+

Hello @Spark_jiang,

welcome to the Polycom Community.

 

First of all you are not running a currently supported software. You should be on UC Software 5.5.4. The software your device is running was withdrawn by Polycom but our partner Microsoft has not yet removed this from their servers.

The community's Skype for Business FAQ contains this post here:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

 

In addition, other than 802.1x or manual IP settings the Visual+ does not require any configuration or certificates to operate with Skype for Business and receives all configuration from the Trio itself.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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