Logged in to a polycom trio 8800 in SfbO but unable to sync exchange online calendar. After pulling logs I see the following error. Polycom Trio has already been updated to latest firmware (18.104.22.16806). Only other forum posts I could find on this was for MFA being enabled. Checked user accounts in O365 tenant and it is currently disabled. At this point I'm at a loss for what else to look for. Logs below, any help would be greatly appreciated!
Error: |[CAuthServiceEwsAutoDiscRsp::execute] Failed to get oAuth token with (400,Failed to Get UT)
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Looking at your log I assume this is a firewall issue:
1113113454|pgui |4|00|[EWS AutoDiscover] Fetching DP OAuth token for URL 'https://outlook.office365.com/autodiscover/autodiscover.xml' 1113113454|auth |4|00|eReqRspID HttpCode message
Not having provided all the relevant data also makes me worry about these:
1113113439|copy |4|00|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.
I suggest you get your network team to check the firewall.
Other community members are welcome to make their suggestions and/or use the search facility.
If this all fails please open a ticket via Polycom support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
SCANSOURCE COMMUNICATIONS sold the unit back in 26/07/2018
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