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CCX 400 6.2.11 upgrade

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Occasional Visitor

CCX 400 6.2.11 upgrade

Hello,

 

I have a CCX 400 that I want to upgrade to 6.2.11 in order to use the phone for Skype For Business on prem. I'm using the USB method (no TFTP infrastructure atm) but the upgrade just won't start (no popup on screen or anything). Any recommendations?

 

Karel

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: CCX 400 6.2.11 upgrade

Hello @KU Leuven COMSAM ,

 

Welcome to the Poly Community.

 

6.2.11 is an openSIP release only which also includes Skype for Business.

 

The only way to upgrade this at present is to be a member of the Microsoft TAP program as this can then be done via the Teams Admin portal.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Advisor

Re: CCX 400 6.2.11 upgrade

Hi @KU Leuven COMSAM,

 

try to access the Web UI (if enabled) as admin and initiate the firmware upgrade directly from Poly there. Please keep in mind, that this version hasn't been certified by Microsoft yet.

 

-> https://support.polycom.com/content/support/north-america/usa/en/support/voice/latest-poly-ccx-softw...

 

If your phone is for use in production, please consider to wait a couple of days for the next Teams' firmware offering a S4B profile too. Microsoft has released update #4 for certified Teams phones on June 30. So I'd expect a new firmware for CCX400/500/600 to become released within next couple of days. Back in May, it took 7 days after availability of update #3 for Poly to provide firmware version 5.9.13 for CCX500/600.

 

Abel

Message 3 of 4
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Polycom Employee & Community Manager

Re: CCX 400 6.2.11 upgrade

Hello @Abel ,

 

Welcome back to the Poly Community.


The initial release for the CCX400 does not have a web interface and/or the same features as the CCX500 and CCX600 so there is no option to check for firmware upgrades via the Web UI.

 

The 6.2.11.1323, to my own personal knowledge, will never be Microsoft Teams certified and only the next 6.2.21 built will be up for Microsoft certification.

 

Stating this I am aware that some customers get 6.2.11 via the Microsoft Tap but this is out of our hands.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4