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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When you press the switchhook of a CCX 500 phone with teams profile twice consecutively. Then phone UI is starting to freeze and gives a irregular sound. This in not happening with a CCX 400 phone. You have to unplug the phone to bring it back to its normal working state.
Is this a known issue?


Best Regards, 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Beyond_Conferen ,

 

Welcome back to the Poly Community.


Yes our partner Microsoft is aware and this is caused by the Microsoft Teams IP Phone app and also happens on phones from other competitors.

 

We also discussed this >here<

 

I can only advise you to open this via the built-in functionality and then share the ticket number here.

 

I do not have a shareable link to get this into Microsoft

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Beyond_Conferen ,

 

Welcome back to the Poly Community.


Yes our partner Microsoft is aware and this is caused by the Microsoft Teams IP Phone app and also happens on phones from other competitors.

 

We also discussed this >here<

 

I can only advise you to open this via the built-in functionality and then share the ticket number here.

 

I do not have a shareable link to get this into Microsoft

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi all,

 

Our Partner Microsoft also should now have added the latest 6.2.21 release to all customers being part of their TAP and you should be able to upgrade this via the Teams Admin Center/TAC.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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