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CCX 500 Serial Number?

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Advisor

CCX 500 Serial Number?

Where can I find the CCX 500 serial number?  I need it in order to add the corporate device identifier to the Intune admin console so when we register the device, it goes in as corporate and not personal. 

 

I can change it from personal to corporate manually but would rather get the device entered in correctly the first time.  The sticker on the back contains the mac address, not the serial number.

Message 1 of 6
5 REPLIES 5
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Advisor

Re: CCX 500 Serial Number?

So on the box it clearly states that the serial number is the mac address.  However, in Intune, the serial number is totally different and I haven't been able to find it on the phone about screen or anywhere.  So far I will need to allow personal devices to register in into in order to get the serial number... That is ridiculous, so is there another way to get the serial number or does Microsoft need to use the mac as the serial number on their end??

Message 2 of 6
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Polycom Employee & Community Manager

Re: CCX 500 Serial Number?

Hello @kweegup ,

 

Welcome to the Poly Community.

 

The only serial we are aware of is the MAC address of the device.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 3 of 6
Highlighted
Advisor

Re: CCX 500 Serial Number?

The SN Microsoft pulls from the device and displays in Intune is different that the Mac address so I guess I'll have to check with them.

Message 4 of 6
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Frequent Advisor

Re: CCX 500 Serial Number?

I think the serial number that displays in Intune is randomly generated. We have a CCX 500 for testing and after performing a factory reset, it showed up as a new device. Indeed, if you go and look at the hardware properties of the device in Intune, almost everything is blank, including the serial number.

 

I found this blog post that talks about creating Dynamic Azure AD Groups to assign policies to Teams devices:

 

https://arcible.com/blog/2019/11/microsoft-teams-devices-microsoft-intune/

 

They use the deviceManufacturer property to discriminate between Teams devices and other Android devices. Apparently it works with the Yealink phone they are testing with, but it doesn't work with this CCX because that info isn't there.

Message 5 of 6
Advisor

Re: CCX 500 Serial Number?

I opened a ticket with Microsoft and this was their explanation


I have conferred with my senior technicians who've informed me that this is a known issue which is currently being addressed by our developers alongside Google.

 

The issue is that some Android products are using two serial numbers. (one for consumer and one hidden which is for the manufacturer and/or Google).

 

As our platform is able to read both serial numbers, the Manufacturer number is the one which takes precedence based on the OEM configuration of the device. 

 

I understand that this may not be ideal but we are always continuing to work on further improvements.

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I do apologize that the situation is like this, but we are currently working with Google in order to address it.


 

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