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CCX 500 Wont signin

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Polycom Employee & Community Manager

Re: CCX 500 Wont signin

Hi @KeithT 

 

I got a normal option 3 in my DHCP scope and that works fine for VVX and CCX.

 

Do you have a Wireshark trace and/or logs with DHCP at event 1?

 

Best regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
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Advisor

Re: CCX 500 Wont signin

Is your example from a SonicWall?   I don't have a wireshark capture of the DHCP activity

Message 12 of 13
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Polycom Employee & Community Manager

Re: CCX 500 Wont signin

Hi @KeithT ,

 

no I am using a standard Windows DHCP server in my lab.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13