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CCX 500 not showing in devices list on Teams Admin Website

Occasional Contributor

CCX 500 not showing in devices list on Teams Admin Website

I have tried logging off and back on, but only 1 out of 5 CCX500's show up in the phones list on the Teams Website. My poly Trio 8800's show up just fine, but for some reason the CCX phones do not. Any ideas?

 

They are running the latest version, firmware 5.9.12.1122. Teams version 1449/1.0.94.2019110802

 

 

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Frequent Advisor

Re: CCX 500 not showing in devices list on Teams Admin Website

At a guess, the DNS records in the "Mobile Device Management for Office 365" section of the Domains page in the Microsoft 365 Admin Center haven't been created. By any chance were the devices that are showing up signed in with @tenantname.onmicrosoft.com accounts?

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