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CCX 500 "cannot connect to microsoft intune"

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Occasional Visitor

CCX 500 "cannot connect to microsoft intune"

We are rolling out CCX 500s for users and we have one problem child device.  This unit after a factory reset will work but the next time a user attempts to login they are prompted "The company portal cannot connect to Microsoft intune.  This might be due to an issue with your network connection."  After a reset it will work and the problem persists for any user and even on different network drops.

 

Thoughts?  I do not have hands on access to the device so i do not know the firmware but i'm thinking that we need someone onsite to assist with an upgrade.

 

Thanks

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Polycom Employee & Community Manager

Re: CCX 500 "cannot connect to microsoft intune"

Hello @jlayton1979 ,

 

Welcome to the Poly Community.

 

Is this just affecting this one device and or does this follow the account used if another device is using the user account?

 

A quick way to check the firmware, for now, would be to log on to:

 

If you add the column to display the serial and it displays a Poly 64167F MAC then you are on the latest 5.9.13.0306.

 

If it does not display this then you are either on a Microsoft TAP and/or on the older 5.9.12.1122 release

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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