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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have now some Poly CCX 500 with Microsoft Teams

When the phone power up, we can see on the right upper corner a Teams Ligth indicator that turns off  while the phone boots

According the to manual this is an "Application Command' (picture attached)

https://support.polycom.com/content/dam/polycom-support/products/voice/ccx-phones/setup-maintenance/...

 

When does it turn on. It has the Teams logo but with Teams firmware it stays off. Is there a configuration parameter to control it?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @LRamos ,

 

Welcome to the Poly Community.

 

Once our Partner Microsoft activates the Cortona functionality in their Teams IP Phone application we will release a firmware that supports this.

 

At present the key does nothing. I suggest you work with Microsoft if you require a timeline.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @LRamos ,

 

Welcome to the Poly Community.

 

Once our Partner Microsoft activates the Cortona functionality in their Teams IP Phone application we will release a firmware that supports this.

 

At present the key does nothing. I suggest you work with Microsoft if you require a timeline.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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