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CCX500 Teams application icon display

Occasional Visitor

CCX500 Teams application icon display

We have now some Poly CCX 500 with Microsoft Teams

When the phone power up, we can see on the right upper corner a Teams Ligth indicator that turns off  while the phone boots

According the to manual this is an "Application Command' (picture attached)


When does it turn on. It has the Teams logo but with Teams firmware it stays off. Is there a configuration parameter to control it?


Polycom Employee & Community Manager

Re: CCX500 Teams application icon display

Hello @LRamos ,


Welcome to the Poly Community.


Once our Partner Microsoft activates the Cortona functionality in their Teams IP Phone application we will release a firmware that supports this.


At present the key does nothing. I suggest you work with Microsoft if you require a timeline.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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