Plantronics + Polycom. Now together as Poly Logo

CCX600 can't forward a call from a call queue Teams

Highlighted
Occasional Contributor

CCX600 can't forward a call from a call queue Teams

When a call from a call queue (teams) is answered on a CCX600, it is not possible the transfer it to someone else. There is no option to make the transfer. This procedure works on a CCX400 but not on a CCX600.
Any fixes exist for this?

We noticed the CCX600 are pretty unstable...

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: CCX600 can't forward a call from a call queue Teams

Hello @KoenSupport ,

 

Welcome to the Poly Community.

 

What Software version are you running on the CCX600?

 

All fixes or enhancements need to go via our Partner Microsoft as they provide the Microsoft Teams IP phone app running on our and competitors devices.

 

Please work with our partner Microsoft.

 

July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?

Resolution: Please collect the Logs as shown => here <=  and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: CCX600 can't forward a call from a call queue Teams

Teams Admin Agent: 1.0.0.202004090400
Firmware: 5.9.13.0306
Company Portal App: 5.0.4715.0
OEM Agent App: 1.0.15
Teams App: 1449/1.0.94.2020040801
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: CCX600 can't forward a call from a call queue Teams

Hello @KoenSupport ,

 

as responded already this is a Microsoft Teams issue which we recommend to take up with Microsoft support.

 

This should work providing the correct license and configuration has been assigned and done. Features like Call park requires an Enterprise-voice-user license, and the administrator must grant the user a call park policy. 

 

The "how-to" for assigning a policy, can be found >here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4