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CX300 - Blank Graphics Display Screen

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Polycom Employee & Community Manager

Re: CX300 - Blank Graphics Display Screen

Hello @KRoscoe ,

 

Welcome back to the Poly Community.

Are you using Teams?

 

  • If yes there is no reason to open a ticket with Poly support.
  • If no we can only RMA the device if we find a hardware fault 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14
Visitor

Re: CX300 - Blank Graphics Display Screen

Just a quick update...

 

I opened a support ticket with Microsoft and they keep asking me to take this up with Polycom despite them recreating the scenario and issue.  They keep trying to close down my ticket because the device isn't compatible with Teams however, the greater issue is that the functionality of the device has also been affected with Skype for Business.  This wasn't the case before the 17th January and we have numerous CX300's around the business that we still need to use with SfB whilst also using Teams. Only current fix is to exit out of Teams to get the device completely working with SfB again.  Not ideal! 

 

Thanks,

Kat

Message 12 of 14
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Visitor

Re: CX300 - Blank Graphics Display Screen

Does anyone have an update on this?

Message 13 of 14
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Polycom Employee & Community Manager

Re: CX300 - Blank Graphics Display Screen

Hello @Sbertz 

 

I am unsure if anyone has logged this with Microsoft and share the relevant ticket number but our Microsoft Guru Adam Jacobs is part of an early "Ring" release and he has seen it work.

 

It seems our Partner Microsoft is finally adding compatibility but I cannot provide any timelines or similar as we wait for Microsoft.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14