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CX300 handsfree volume is low

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Occasional Visitor

CX300 handsfree volume is low

I have tried adjusting the phone volume and the audio setup on skype for business to the maximum, yet when I am in a conference call, the volume is soft. What can I do to increase the volume?
Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: CX300 handsfree volume is low

Hello Jeffchew,

welcome to the Polycom Community.

The CX300 is controlled by the Skype for Business / LYNC client and the volume control can only be set to the ranges that these allow.

 

In addition on a Hands Free call echo cancellation plays a role.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: CX300 handsfree volume is low

Thanks for your pomp the help. However, I have set the skype for nudiness volume to the maximum as well as the phone. Is there anywhere else that I can set that can perhaps boast the v.olune? I noticed that it is worst when I am in a mult parties call. If onky the value can be doubled. 

Message 3 of 4
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Polycom Employee & Community Manager

Re: CX300 handsfree volume is low

Hello Jeffchew,

You may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4