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CX300 handsfree volume is low

Occasional Visitor

CX300 handsfree volume is low

I have tried adjusting the phone volume and the audio setup on skype for business to the maximum, yet when I am in a conference call, the volume is soft. What can I do to increase the volume?
Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: CX300 handsfree volume is low

Hello Jeffchew,

welcome to the Polycom Community.

The CX300 is controlled by the Skype for Business / LYNC client and the volume control can only be set to the ranges that these allow.

 

In addition on a Hands Free call echo cancellation plays a role.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: CX300 handsfree volume is low

Thanks for your pomp the help. However, I have set the skype for nudiness volume to the maximum as well as the phone. Is there anywhere else that I can set that can perhaps boast the v.olune? I noticed that it is worst when I am in a mult parties call. If onky the value can be doubled. 

Message 3 of 4
Polycom Employee & Community Manager

Re: CX300 handsfree volume is low

Hello Jeffchew,

You may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4