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CX5500 Lync Online - Service Unavailable

SOLVED
Polycom Employee & Community Manager

Re: CX5500 Lync Online - Service Unavailable

Hello Elmuiez,

Not knowing what else you changed now this now looks better:

 

0111104902|sip  |1|00|[TLS] hostname we are connected to is: 'autodiscover.wfp.org'  IP '193.194.139.166' port 443
0111104902|sip  |3|00|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following:
0111104902|sip  |3|00|[TLS]            Hostname: wfp.org
0111104902|sip  |3|00|[TLS]      Outbound Proxy: wfp.org
0111104902|sip  |3|00|[TLS] Hostname connection: autodiscover.wfp.org
0111104902|sip  |1|00|[TLS] Comparing certificate SAN type DNS: 'mail.wfp.org'
0111104902|sip  |1|00|[TLS] Comparing certificate SAN type DNS: 'autodiscover.africanriskcapacity.org'
0111104902|sip  |1|00|[TLS] Comparing certificate SAN type DNS: 'autodiscover.wfecsp.unicc.org'
0111104902|sip  |1|00|[TLS] Comparing certificate SAN type DNS: 'autodiscover.wfp.org'
0111104902|sip  |3|00|[TLS] Validating certificate SAN of type DNS with 'autodiscover.wfp.org'
0111104902|sip  |3|00|[TLS] Server Certificate SAN or CN validation success. SSL verify result 0
0111104902|sip  |1|00|MakeTlsConnection: post_connection_checks passed
0111104902|sip  |3|00|MakeTlsConnection: connection succeeded

So the TLS Certificate check now passes and we are registering:

 

0111104902|sip  |0|00|    REGISTER sip:wfp.org;transport=tls SIP/2.0
0111104902|sip  |0|00|    Via: SIP/2.0/TLS 10.68.15.39:50431;branch=z9hG4bK1cf529fc627CAB3B
0111104902|sip  |0|00|    From: "elmuiez.babikir" <sip:elmuiez.babikir@wfp.org>;tag=54211847-CE94F0C;epid=00e0db45cada
0111104902|sip  |0|00|    To: <sip:elmuiez.babikir@wfp.org>
0111104902|sip  |0|00|    CSeq: 1 REGISTER
0111104902|sip  |0|00|    Call-ID: 658a274-6f09b978-72730a34@10.68.15.39
0111104902|sip  |0|00|    Contact: <sip:elmuiez.babikir@10.68.15.39:50431;transport=tls>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:fb2e0f99-4ebf-54a4-b915-db43006edcf7>"
0111104902|sip  |0|00|    User-Agent: Polycom/5.4.0.14087 PolycomCX-CX_5500-UA/5.4.0.14087
0111104902|sip  |0|00|    Accept-Language: en
0111104902|sip  |0|00|    Ms-device-info: MAC=00-E0-DB-45-CA-DA, vendor=POLYCOM, version=PolycomCX-CX_5500-5.4.0.14087
0111104902|sip  |0|00|    ms-keep-alive: UAC;hop-hop=yes
0111104902|sip  |0|00|    Supported: msrtc-event-categories,adhoclist,ms-cluster-failover,ms-userservices-state-notification,gruu-10,gruu
0111104902|sip  |0|00|    Event: registration
0111104902|sip  |0|00|    ms-subnet: 10.68.15.0
0111104902|sip  |0|00|    Max-Forwards: 70
0111104902|sip  |0|00|    Content-Length: 0

But now the server responds with a 400 error

 

0111104902|sip  |0|00|    HTTP/1.1 400 Bad Request
0111104902|sip  |0|00|    Content-Type: text/html; charset=us-ascii
0111104902|sip  |0|00|    Server: Microsoft-HTTPAPI/2.0
0111104902|sip  |0|00|    Date: Wed, 11 Jan 2017 10:49:04 GMT
0111104902|sip  |0|00|    Connection: close
0111104902|sip  |0|00|    Content-Length: 311
0111104902|sip  |0|00|    
0111104902|sip  |0|00|    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
0111104902|sip  |0|00|    <HTML><HEAD><TITLE>Bad Request</TITLE>
0111104902|sip  |0|00|    <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
0111104902|sip  |0|00|    <BODY><h2>Bad Request</h2>
0111104902|sip  |0|00|    <hr><p>HTTP Error 400. The request is badly formed.</p>
0111104902|sip  |0|00|    </BODY></HTML>
0111104902|sip  |4|00|SSL_get_error Error code=5,rc(0)

I suggest you work with your reseller after you verified that all the relevant data is OK. Just as a reminder the CX5500 must be in LYNC base profile mode!

 

This is shown => here <= and no other settings must be changed and simply add your user credentials as shown => here <=

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 15
Occasional Advisor

Re: CX5500 Lync Online - Service Unavailable

 

Hello Stedden,

 

Indeed the phone is on Lync (check attched screen shot), I didn't modify any setting apart from the logging  (Global Log Level Limit & SIP_Debug) following your lead, our CX 5500 info details as follows:

 

Device Software Version  1.2.3.70255
UC Software Version  5.4.0.14087

MAC Address  00:E0:DB:45:CA:DA

Phone Model  CX5500  

Part Number  CX5500 Rev:20

 

Your support with raising a support ticket would be higly apperciated.

 

Elmuiez

Polycom Employee & Community Manager

Re: CX5500 Lync Online - Service Unavailable

Hello Elmuiez,

the serial is not the MAC in this case but a number starting with 82 and should be 12 or 14 digits long.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 15
Occasional Advisor

Re: CX5500 Lync Online - Service Unavailable

 

Yes got that one,

 

Product Serial Number  82164145CADADA 

 

Thanks

Message 14 of 15
Polycom Employee & Community Manager

Re: CX5500 Lync Online - Service Unavailable

Hello Elmuiez,

WESTCON MIDDLE EAST LTD sold this unit back in 21/11/2016. Please work with them.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 15 of 15