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CX5500 boot issue

Frequent Advisor

CX5500 boot issue

Hell all,


My CX5500 can not boot,it stays at Polycom logo and the leds are flashing green.

Factory reset did not solve the problem.


Any ideas?


Thank you in advance.


Kind Regards,

Message 1 of 2
Polycom Employee & Community Manager

Re: CX5500 boot issue

Hello sotiris,

welcome to the Polycom Community.

Its always useful to provide a bit of a background story on the unit and how it was installed and used so we have an idea of the environment.


As you describe it I assume an RMA is required.


What is the serial of the unit usually starting with 82

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 2