Showing results for 
Search instead for 
Did you mean: 

CX5500 (camera) support macOS 10.12

Occasional Visitor

CX5500 (camera) support macOS 10.12

Hi, we have two CX5500 devices. Recently we upgraded our Mac devices to macOS 10.12. Since then we are not able to use camera from those devices (in OS X 10.11 camera was working correctly). Any plans when macOS 10.12 will be supported?



Message 1 of 2
Polycom Employee & Community Manager

Re: CX5500 (camera) support macOS 10.12

Hello villam.husar,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 27, 2017 Question:What Mac OS Versions are supported by the CX5100 or CX5500?

Resolution: Software 1.2.3 supports

OS X 10.11 El Capitan (Gala)
OS X 10.10 Yosemite (Syrah)
OS X 10.9 Mavericks (Cabernet)


We are unable to discuss future versions but I recommend you check the release notes once a new software is released.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2