Our CX5500 is unable to boot.
Polycom logo is shown, Mute buttons are blinking green.
We've tried already a firmware reset and firmware upgrade without success.
Thanks in advance.
Hello @ChristianNBG ,
Welcome to the Poly Community.
Is this a brand new unit or a used unit? Most likely this is not an issue an end-user can fix so this needs to be RMA'ed.
End Customers are usually unable to open a ticket directly with Poly support and would need to work with their reseller.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
We've used it for some time, so it's not brand new.
ALSO DEUTSCHLAND GMBH sold this back in 02/05/2017
They can RMA the unit but it is not under warranty from our perspective as a Manufacturer.