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CX5500 very slow to connect via USB 3.0

Occasional Visitor

CX5500 very slow to connect via USB 3.0


We have recently purchased a CX5500 (Software version and are having trouble with USB 3 connectivity.


When a user tries to connect via USB to a system that supports USB 3 it can take up to 5 minutes for the Polycom to be available for use. If I disable USB 3 in the BIOS, the same system will make the device available within 10 seconds. This seems to be consistent across all our systems and users with systems without USB 3 don't have this issue.


I see a "USB driver for Windows 10/8/7 x64" (all our systems are Win 10 x64). in the Documents & Software section but there are no instructions for installing this software that I can see.


Has anyone had this issue? If so, is there a fix? Does anyone know how to install the USB driver?


Thanks in advance,


- Hamilton

Message 1 of 3
Occasional Visitor

Re: CX5500 very slow to connect via USB 3.0


Message 2 of 3
Polycom Employee & Community Manager

Re: CX5500 very slow to connect via USB 3.0


The USB driver is only needed if the unit is not detected at all. I suggest you get this into support

Replied via a mobile device

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Message 3 of 3