We have recently purchased a CX5500 (Software version 18.104.22.168010) and are having trouble with USB 3 connectivity.
When a user tries to connect via USB to a system that supports USB 3 it can take up to 5 minutes for the Polycom to be available for use. If I disable USB 3 in the BIOS, the same system will make the device available within 10 seconds. This seems to be consistent across all our systems and users with systems without USB 3 don't have this issue.
I see a "USB driver for Windows 10/8/7 x64" (all our systems are Win 10 x64). in the Documents & Software section but there are no instructions for installing this software that I can see.
Has anyone had this issue? If so, is there a fix? Does anyone know how to install the USB driver?
Thanks in advance,