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CX600 Sign In Error - Cloud PBX user in Hybrid configuration

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CX600 Sign In Error - Cloud PBX user in Hybrid configuration

We are currently testing Cloud PBX.

We have upgraded a test phone to firmware 4.0.7577.4463, move the test user to Cloud PBX, and then connect the cx600 via usb to authenticate. Sign In always fails.

Please see attached the phones log.

Do we need makeany changes? .. on the DHCP e.g.?

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1 REPLY 1
Polycom Employee & Community Manager

Re: CX600 Sign In Error - Cloud PBX user in Hybrid configuration

Hello Antonios Makro,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier




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