Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".
The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.