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CX600 vs. VVX601 Caller ID Display

Occasional Visitor

CX600 vs. VVX601 Caller ID Display

Hello, I am curious if there is a way to adjust the caller ID on the VVX series phones. The majority of our network uses CX600 series phones, however we are starting to purchase VVX series phones. One thing I have noticed and recieved complaints about from users is the diffrence in what is displayed on the VVX's caller id. 

 

If I create a Contact within Outlook's Global Address list and assign it an external number, or assign a users cell phone to their account. When that external number calls the older CX series phones will display the name and phone number specified in the Global Address List. However the new VVX phones only show the source number and does not list the contact name. Internal calls from S4B user to S4B user display correcty on both phones. 

 

Is there a way to adjust the Caller ID display of the new VVX phone so they display similiar to the CX series phones?

 

I have attached a couple pictures showcasing the diffrence.  

3 REPLIES 3
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Polycom Employee & Community Manager

Re: CX600 vs. VVX601 Caller ID Display

Hello KCraig@bellevuewa.gov,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?

Resolution: Please check here

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: CX600 vs. VVX601 Caller ID Display

VVX = 5.6.0.17325

CX = 4.0.7577.4458

Message 3 of 4
Polycom Employee & Community Manager

Re: CX600 vs. VVX601 Caller ID Display

Hello KCraig@bellevuewa.gov,

UC Software 5.6.0 should support reverse name lookup so we may need to see some logs.

 

Please raise a ticket for this.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4