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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 - Poly Trio 8800

 - UC Software Version: 5.9.1.11135

 - s/n:  0004F2FFEA74

 - Skype for Business Online

 

Using the UI on the device, we are unable to make calls to certain toll-free/long distance numbers.Doesn't seem to be a common pattern.  Some 1800 & LD  numbers work, some don't.

 

Am I missing something obvious?

 

2 REPLIES 2
HP Recommended

Hello @fi85511 ,

 

Welcome back to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

or

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

or

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

If you still struggle please work with your reseller to open a ticket.


End Customers are usually unable to open a ticket directly with Poly support.

 

SCANSOURCE INC sold this Trio back in 17/03/2017


As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We've seen that issue before also. The fix for us was to have our SIP trunk provider block video codecs from their end. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.