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Call History - Wrong Language

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Occasional Contributor

Call History - Wrong Language

Hello,

 

we're using Polycom-VVX-Phones in our Skype for Business Infrastructure. A user tell me, that the names of the days in the call history are shown in frence. The configured language on the Phone is german. Call from yesterday a shown with the germen word "Gestern".

Is there anybody, who has the same problem and a solution?

 

Kind regards.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Call History - Wrong Language

Hello thomas.schwencke,

welcome to the Polycom Community.

It is always useful to include the currently used C Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Call History - Wrong Language

Hello,

 

thanks for your reply. We're using the UC-Version: 5.4.4.3041

 

Kind regards

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Call History - Wrong Language

Hello thomas.schwencke,

This is not a supported version.

 

Either use UC Software 5.4.6 or UC Software 5.5.1 Rev P and re-test.

 

If this fails please open a ticket with support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4