Re: Call Hold

JRFoster · ‎03-03-2016

Guys or "Steffen" :)

Before I open a case with support are you aware of any issues with Hold\Pickup when the delegate has a delayed ring setup for Boss? We are seeing if the delegate has a delayed ring for boss when they place call on hold boss cannot pickup and delegate can't pickup a call that boss places on hold.

Environment:

Lync 2013

VVX 600

Tested on 5.4.2 and 5.4.1

Thanks for assistance!

SteffenBaierUK · ‎03-03-2016

Hello JRFoster,

I have not heard of this and we would require a ticket.

Did you ever follow => this <= or => this <= up as advised ?

If yes do you have a Polycom reference?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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JRFoster · ‎03-03-2016

Both are in Polycoms court for troubleshooting, tickets have been updated. To note I haven't seen an issue since updating to 5.4.2, but not 100% sure thats the fix. Waiting on Polycom to read the traces.

SteffenBaierUK · ‎03-03-2016

@SteffenBaierUK wrote:

Hello JRFoster,

do you have a Polycom reference?

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

JRFoster · ‎03-04-2016

Polycom placed all issues on 1-1961914821