Re: Call Hold

JRFoster · ‎03-03-2016

Guys or "Steffen" :)

Before I open a case with support are you aware of any issues with Hold\Pickup when the delegate has a delayed ring setup for Boss? We are seeing if the delegate has a delayed ring for boss when they place call on hold boss cannot pickup and delegate can't pickup a call that boss places on hold.

Environment:

Lync 2013

VVX 600

Tested on 5.4.2 and 5.4.1

Thanks for assistance!

SteffenBaierUK · ‎03-03-2016

Hello JRFoster,

I have not heard of this and we would require a ticket.

Did you ever follow => this <= or => this <= up as advised ?

If yes do you have a Polycom reference?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

JRFoster · ‎03-03-2016

Both are in Polycoms court for troubleshooting, tickets have been updated. To note I haven't seen an issue since updating to 5.4.2, but not 100% sure thats the fix. Waiting on Polycom to read the traces.

SteffenBaierUK · ‎03-03-2016

@SteffenBaierUK wrote:

Hello JRFoster,

do you have a Polycom reference?

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

JRFoster · ‎03-04-2016

Polycom placed all issues on 1-1961914821