I am having the call lag issue with all CX 600 phone while making a call. vx310 and vx600 is working fine.
The phone fimware is already updated to lastest version 4.0.7577.4531(April 2017).
Phone netowrk range also added to persisten route of edge server.
Is there anything i should check for the issue?
Thank in advance for the advice and suggestions.
Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
Polycom is unable to add any new features into the functionality of these CX Devices
Please try here
As already tried to explain in my original reply we simply manufacture the hardware for Microsoft.
The Software that controls everything else is created and provided by Microsoft and they also support the devices.
Please contact Microsoft support for this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services