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Call is being dropped when tranfering using VVX 300 / SfB

Occasional Contributor

Call is being dropped when tranfering using VVX 300 / SfB

We are using VVX 300 firmware version with Skype For Business. When using the physical phone to transfer the call, the call is being dropped.

External call ---->VVX: vvx pick up a call and user presses TRANFER CALL button on the phone to dial the number, as soon as the user presses that button the caller is being dropped.


Please help

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Polycom Employee & Community Manager

Re: Call is being dropped when tranfering using VVX 300 / SfB

Hello EdBro,

welcome to the Polycom Community.

The Software you are using is no longer supported. Please upgrade to 5.4.4 instead as this is at present the latest LYNC / Skype for Business supported software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 2