Plantronics + Polycom. Now together as Poly Logo

Calling Phone By Default (Not Email)

Advisor

Calling Phone By Default (Not Email)

Hi,


Polycom VVX601
Running against Skype for Business Online
Version 5.6.0.17325 (latest on Microsoft servers)

 

If a user does a search, it will return a contact from the Global Address List.
If they open up the contact, they can select from the various email address and home / work / mobile numbers the contact might have.
If a user does not open up the contact and just hits dial, the VVX will attempt to call the contact’s email address.  This will fail.

 

Can we make it so that hitting dial on a contact defaults to their phone number rather than email address?

 

Just to be clear…
I’m talking about contacts in the organisation’s Global Address List, not a user’s own contacts.
I’m talking about external “Mail Contacts” in the Global Address List, not users within our organisation.
It's the “ExternalEmailAddress” parameter you would get from Get-MailContact that it is incorrectly attempting to call.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Calling Phone By Default (Not Email)

Hello @Westyfield2,

I just added this to the Skype for Business FAQ:

 

Sep 06, 2018 Question: How can I force my Phone to dial the Phone Number of a Contact rather than the Email / URI?

Resolution: UC Software 5.5.2 added a feature as explained => here <= to memorize the choice


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Advisor

Re: Calling Phone By Default (Not Email)

Thanks for the reply.
So we have to call each contact on each handset manually before it will remember? 
When you PowerShell GetMailContact or go to Edit Contact on the Exchange Admin Center web interface, the returned ExternalEmailAddress starts with “SMTP:” which should be pretty clear it’s not for SIP calling...

Message 3 of 5
Advisor

Re: Calling Phone By Default (Not Email)

I have tested following the new Knowledgebase article and it doesn’t work.


After searching for a contact, pressing and holding does nothing.  To see all the number of the contact I must press “View” from the bottom (Dial / Encoding / View / Add to Contacts).


I then scroll down to select a phone number and press “Dial”.  The contact is dialled on their phone number.  I end the call and return home.


I then search for the same contact again, and this time I press “Dial”.  The phone number I selected previously is not remembered, it attempts to call the contact on their email address, and the call fails.

 

As per the OP, I'm on Version 5.6.0.17325, running against Skype for Business Online, and it's a Global Address List search I'm doing not a user’s own contacts.

Message 4 of 5
Polycom Employee & Community Manager

Re: Calling Phone By Default (Not Email)

Hello @Westyfield2,

I have added the detail that this is only applicable for Favorite contacts to the linked post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5