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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi-

 

Anyone expericing issues with calls dropping with Teams and 8800?

 

We can get about 5-15 mins on a call, and it goes silent.  Sometimes Teams goes 'offline"

 

These are just regualr PSTN calls.  Nothing extra going on.  This happens to all 8800's in the enviorment.

 

Firmware-  5.9.0.11398 

 

I am really considering returning these devices and going with another vendor.  My users are getting frustrated.

4 REPLIES 4
HP Recommended

Hello @MarcusS ,

 

Welcome to the Poly Community.

 

We would need to see this in support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
HP Recommended

Hello @MarcusS ,

 

You already asked this in the linked post.

 

Please follow this up via our support structure as already outlined.

 

The sooner you do this the earlier we can look at this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

@ SteffenBaierUK

I have two tickets open; I am not sure if things are moving on the other side.

 

 

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