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Calls on Hold drop after 30 seconds

Advisor

Calls on Hold drop after 30 seconds

We have VVX 411 running 5.7.2.1765 and when you put a call on hold, it drops after 30 seconds.

 

If the call is answered using the Skype client, the call will remain on hold longer than 30 second...I had a call on hold for 1 minute and call did not drop.

 

Next steps?  Anyone else seeing this?

Message 1 of 4
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Polycom Employee & Community Manager

Re: Calls on Hold drop after 30 seconds

Open a ticket with Polycom Support

Replied via a mobile device



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Message 2 of 4
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Advisor
Message 3 of 4
Advisor

Re: Calls on Hold drop after 30 seconds

Thank you for this information but it did not fix the problem...my trunk configs are correct but calls still drop after 30 seconds.  I was informed by the support vendor, ScanSource, that I need to open a case with Microsoft about this issue.

Message 4 of 4