After an update we are now getting Warnings on our phones that say "Cannot charge devices using the rear usb port. Connect a power adapter to enable charging on the rear port." We don't have anything plugged into these ports and never have. Is this a bug or is there a way to disable this warning?
Software Version: 126.96.36.19932
Real precense resource manager 10.4
Purchased through CDW
I confirm the same behaviour:
After upgrading the VVX601 to 188.8.131.5232 or to 184.108.40.20673 the warning message appears.
The following parameter from UC Software release 5.3:
Will disable the warning, but it will also disable the USB port.
we have identified the root cause for this and will change the behaviour in a next release.
This will only happen if PoE is being used as the phone simply wants to tell the user that smart phones with a higher demand cannot be charged using the USB back port.
The message pop up will be removed and we simply display this in the warnings.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services