Cannot Charge devices Warning

Visitor

Cannot Charge devices Warning

After an update we are now getting Warnings on our phones that say "Cannot charge devices using the rear usb port.  Connect a power adapter to enable charging on the rear port."  We don't have anything plugged into these ports and never have.  Is this a bug or is there a way to disable this warning?

 

VVX601

Software Version: 5.8.2.4732

Real precense resource manager 10.4

Purchased through CDW

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello

I already have a ticket for this in support. If you can raise this as well please quote EN-115239

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Visitor

Re: Cannot Charge devices Warning

Thanks.  I just opened a ticket and referenced your ticket below.  My SR is 1-11329431681.

Message 3 of 6
Occasional Advisor

Re: Cannot Charge devices Warning

I confirm the same behaviour:

After upgrading the VVX601 to 5.8.2.4732 or to 5.9.0.9373 the warning message appears.

Message 4 of 6
Occasional Advisor

Re: Cannot Charge devices Warning

The following parameter from UC Software release 5.3:

feature.usbRear.power.enabled="0"

Will disable the warning, but it will also disable the USB port.

Message 5 of 6
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello all,

 

we have identified the root cause for this and will change the behaviour in a next release.

 

This will only happen if PoE is being used as the phone simply wants to tell the user that smart phones with a higher demand cannot be charged using the USB back port.

 

The message pop up will be removed and we simply display this in the warnings.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6