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Cannot Charge devices Warning

Visitor

Cannot Charge devices Warning

After an update we are now getting Warnings on our phones that say "Cannot charge devices using the rear usb port.  Connect a power adapter to enable charging on the rear port."  We don't have anything plugged into these ports and never have.  Is this a bug or is there a way to disable this warning?

 

VVX601

Software Version: 5.8.2.4732

Real precense resource manager 10.4

Purchased through CDW

Message 1 of 12
11 REPLIES 11
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello

I already have a ticket for this in support. If you can raise this as well please quote EN-115239

Replied via a mobile device



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Message 2 of 12
Visitor

Re: Cannot Charge devices Warning

Thanks.  I just opened a ticket and referenced your ticket below.  My SR is 1-11329431681.

Message 3 of 12
Advisor

Re: Cannot Charge devices Warning

I confirm the same behaviour:

After upgrading the VVX601 to 5.8.2.4732 or to 5.9.0.9373 the warning message appears.

Message 4 of 12
Advisor

Re: Cannot Charge devices Warning

The following parameter from UC Software release 5.3:

feature.usbRear.power.enabled="0"

Will disable the warning, but it will also disable the USB port.

Message 5 of 12
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello all,

 

we have identified the root cause for this and will change the behaviour in a next release.

 

This will only happen if PoE is being used as the phone simply wants to tell the user that smart phones with a higher demand cannot be charged using the USB back port.

 

The message pop up will be removed and we simply display this in the warnings.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 12
Advisor

Re: Cannot Charge devices Warning

Issue still present on v5.9.1.0615 release a few day ago

Message 7 of 12
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @LuisR ,

 

there is no Release Noted fix for this as this is not fixed in the UC Software 5.9.1 build

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 12
Advisor

Re: Cannot Charge devices Warning

Yes, upgraded as a test to 5.9.1.0615 and started to receive this after running 5.8.x for 6 months.

 

Annoying to say the least, along with the BToE version issues requiring visits to every computer to remove/update BToE due to compatitility issues.

 

That and the annoying USB which we put our company logo on for screen saving purposes now shows this message with no way to disable it in the config.  

 

2 steps forward, 3 steps back.  Reverting back to 5.8 and the old BToE I guess, not acceptable these annoyances.

Message 9 of 12
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @techlogik ,

 

welcome back to the Polycom Community.


If it would be reported via the documented official channels we would have an earlier start on this and could have fixed this before.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 10 of 12