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Cannot Share Desktop with Trio - one on one.

Occasional Contributor

Cannot Share Desktop with Trio - one on one.

I have a couple of Trio 8800 setup at different sites.  Both of them have the same issue where I cannot Share Desktop with Skype for Business with either unit when I try it one on one with my laptop and a Trio 8800.  I can Share Program fine, but not Desktop.

 

However if I have another person join the meeting so there is my laptop, the Trio 8800, and anyone else (even another Trio 8800) then Share Desktop works.

 

Why would this work for 3 or more, but not between me and one Trio 8800?

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: Cannot Share Desktop with Trio - one on one.

Hello Jordan,

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition what version of LYNC client are you using?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Visitor

Re: Cannot Share Desktop with Trio - one on one.

Hi Jordan-

 

I had a similar problem and it seemed to be the new Video-Based Screensharing used with the Office 2016 Skype4B client.  Jeff Schertz discusses the change from RDP to VBSS here:

 

http://blog.schertz.name/2015/10/video-based-screen-sharing-in-skype-for-business/

 

-JB

Message 3 of 7
Polycom Employee & Community Manager

Re: Cannot Share Desktop with Trio - one on one.

Hello Pmipolycom,

Current publicly available software Versions do not support the LYNC 2016 client.

 

Please check future release notes once new software is released.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Visitor

Re: Cannot Share Desktop with Trio - one on one.

Hello,

 

is VBSS on the Roadmap? So Skype for Business 2016 Client can be used with full features. I installed yesterday Version 5.4.4, but nothing, it will not work anymore.

 

Another point, is it on the roadmap to use Powerpoint Presentation and Whiteboards with Trio?

 

 

Best Regards

Rene

CANCOM 

Message 5 of 7
Polycom Employee & Community Manager

Re: Cannot Share Desktop with Trio - one on one.

Hello Rene,

welcome to the Polycom Community.

We are unable to provide details via the community due lack of Non Disclosure Agreement / NDA.

 

We would document supported features in the release notes. The one's you want are not documented.

 

UC Software 5.4.4 has nothing to do with VBSS and you can always disable the registry settings as described => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Occasional Visitor

Re: Cannot Share Desktop with Trio - one on one.

Hi Steffen,

 

thanks for the fast respond and the article from Jeff. I could only say, that this is not the answer our customers would like to hear ;-)

 

Thanks

Rene

Message 7 of 7