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HP Recommended

Hi Everyone,

 

Hope you can help me figure out what needs to be done on my end.

I was able to sign in to skype for business outside our company's network, but when I started to connect the real presence trio 8800 to internal network, it got stucked to just "signing in" 

 

0922062607|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = ricardo.santiago@spicrm.com
0922062607|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
0922062607|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0922062607|sip |*|00|Sip Register Usr:ricardo.santiago@spicrm.com Dsp:ricardo.santiago Auth:'Using Login Cred' Inx:0
0922062607|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0922062607|dns |5|00|Not adding DNS Querie name:spicrm.com sDomain:spicrm.com
0922062607|dns |5|00|Not adding DNS Querie name:spicrm.com sDomain:spicrm.com
0922062607|dns |5|00|Not adding DNS Querie name:spicrm.com sDomain:spicrm.com
0922062607|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062607|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062608|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062608|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062611|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062611|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062611|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062611|sip |*|00|Sip Register Usr:ricardo.santiago@spicrm.com Dsp:ricardo.santiago Auth:'Using Login Cred' Inx:0
0922062611|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0922062611|dns |5|00|Not adding DNS Querie name:spicrm.com sDomain:spicrm.com
0922062611|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062611|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062611|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062611|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062615|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062615|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062615|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062615|sip |4|00|SSL_get_error Error code=5,rc(0)
0922062615|sip |4|00|TLS Listen Thread Exit
0922062617|cfg |4|00|Prov|Server did not respond to request for file 0004f2fd8527-phone.cfg
0922062617|cfg |4|00|Prov|Uploading phoneLocal.cfg failed
0922062617|cfg |4|00|Prov|Update configuration failed
0922062640|sip |4|00|Registration failed User: ricardo.santiago, Error Code:480 Temporarily not available
0922062657|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062657|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062657|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062657|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062700|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062700|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062700|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062700|sip |4|00|SSL_get_error Error code=5,rc(0)
0922062700|sip |4|00|TLS Listen Thread Exit
0922062759|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062759|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062759|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062759|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0922062802|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:_sipinternal._tcp.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:_sip._tls.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:_sip._tcp.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:sipinternal.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:sip.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:sipexternal.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.spicrm.com' found no records
0922062802|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062802|dns |5|00|Not adding DNS Querie name:autodiscover.spicrm.com sDomain:spicrm.com
0922062802|sip |4|00|SSL_get_error Error code=5,rc(0)
0922062802|sip |4|00|TLS Listen Thread Exit

 

1 REPLY 1
HP Recommended

Hello Ricardo,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition can you see the DNS issues ?

 

The Skype for Business FAQ contains:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

Also:

 

0922062802|sip |4|00|SSL_get_error Error code=5,rc(0)
0922062802|sip |4|00|TLS Listen Thread Exit

 

Lowering the SIP logging levels as also described in the above FAQ may show more details.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.