Plantronics + Polycom. Now together as Poly Logo

Cannot answer Calls by pickup the handset with VVX

Occasional Contributor

Cannot answer Calls by pickup the handset with VVX

Hello,

 

we have bought 3 phones to test with skype for business (VVX 310, VVX 410 and VVX 500).

With all phones we have the same problem.

When the telefon rings and I pickup the handset, the ringing doesn't stop and I'm in the status to start a new call.

I can only answer a call by pressing the Line key when the handset is on the phone.

 

VVX 410

Serie: 3111-43162-001 Rev.:A

 

Software-Version: 5.5.020556

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Cannot answer Calls by pickup the handset with VVX

Hello kraissj,

welcome to the Polycom Community.

The phones would have not been shipped with UC Software 5.5.0 and as mentioned in the Skype for Business FAQ and the Release Notes UC Software 5.5.0 is not a supported software for Skype / LYNC.

 

Please downgrade the phones, factory reset them and sign into Skype / LYNC again. Not knowing if these are brand new or used we cannot confirm if they have pre-configured configuration preventing the phone from answering a call via lifting the handset.

 

There is a post in the VoIP FAQ documenting this feature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2