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Cannot call land or mobile lines with T8800

ABS
Occasional Contributor

Cannot call land or mobile lines with T8800

T8800 running 5.4.7.7776 cannot make calls to Land or Mobile lines. It can call other SFB (Skype for Business)

Using same SFB  account (SFB E5) on computer and it can call land and mobile lines.

Tried everything reload firmware, reset to default and reconfigure still no go.

Please please help, this is my 5th attempt to get Polycom to assist, they keep sending me to Scan Source who are not willing to assist.

 

Thanks

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Cannot call land or mobile lines with T8800

Hello ABS,

welcome back to the Polycom Community.

 

Do you have any correspondence with ScanSource on this as if they are your reseller or have sold this Trio they must support you can can open a Ticket with Polycom support for you.

 

Could you kindly please forward any emails or communication via the Community Mail?


The community's Skype for Business FAQ contains this post here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=


The above should give you an idea on what logging levels you can set to troubleshoot this.

 

Mainly try:

 

Settings > Logging > Global Log Level Limit > Debug
Settings > Logging > Log File Size (Kbytes) > 512

Settings > Logging > Module Log Level Limits > SIP > Debug


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
ABS
Occasional Contributor

Re: Cannot call land or mobile lines with T8800

Polycom is directing me to ScanSource. I called, the suport person at Scansource tells me that the problem is with SFB (Skype for Business), SFB tells me it's Polycom, see below for case comments from Polycom. If I can do all the SFB features from my computer and not the Polycom device then the issue gotta be with the Polycom device.

 

"We show this unit under contract with one of Polycom's Certified Service Providers, with the support being provided through ScanSource Communications.
Most customers receive additional benefits working through our certified partners.
Please contact ScanSource Communications at 1877-847-7000 for further support

Thank you,
Polycom Global Services."

 

Thanks

Message 3 of 4
Polycom Employee & Community Manager

Re: Cannot call land or mobile lines with T8800

Hello

Please post some logs as advised

Replied via a mobile device

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4