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Cannot call land or mobile lines with T8800

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Occasional Contributor

Cannot call land or mobile lines with T8800

T8800 running 5.4.7.7776 cannot make calls to Land or Mobile lines. It can call other SFB (Skype for Business)

Using same SFB  account (SFB E5) on computer and it can call land and mobile lines.

Tried everything reload firmware, reset to default and reconfigure still no go.

Please please help, this is my 5th attempt to get Polycom to assist, they keep sending me to Scan Source who are not willing to assist.

 

Thanks

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Cannot call land or mobile lines with T8800

Hello ABS,

welcome back to the Polycom Community.

 

Do you have any correspondence with ScanSource on this as if they are your reseller or have sold this Trio they must support you can can open a Ticket with Polycom support for you.

 

Could you kindly please forward any emails or communication via the Community Mail?


The community's Skype for Business FAQ contains this post here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=


The above should give you an idea on what logging levels you can set to troubleshoot this.

 

Mainly try:

 

Settings > Logging > Global Log Level Limit > Debug
Settings > Logging > Log File Size (Kbytes) > 512

Settings > Logging > Module Log Level Limits > SIP > Debug


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Cannot call land or mobile lines with T8800

Polycom is directing me to ScanSource. I called, the suport person at Scansource tells me that the problem is with SFB (Skype for Business), SFB tells me it's Polycom, see below for case comments from Polycom. If I can do all the SFB features from my computer and not the Polycom device then the issue gotta be with the Polycom device.

 

"We show this unit under contract with one of Polycom's Certified Service Providers, with the support being provided through ScanSource Communications.
Most customers receive additional benefits working through our certified partners.
Please contact ScanSource Communications at 1877-847-7000 for further support

Thank you,
Polycom Global Services."

 

Thanks

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Cannot call land or mobile lines with T8800

Hello

Please post some logs as advised

Replied via a mobile device

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4