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Cannot setup speed dial extensions on Expansion modules

Cannot setup speed dial extensions on Expansion modules

The receptionist has a Polycom VVX601 with two VVX expansion modules. Currently, the expansion modules show a blank screen. I understand I need to log into the WEB GUI to add the lines but I am not able to as I receive the attached error. How do I update the features.cfg so I can add the lines to show up on the expansion module? 

Am i on the right page?

 

We do not use a provisioning server and the phones are basically setup on a per phone basis. 

 

Appreciate any support in advance!

 

Thanks

HB

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: Cannot setup speed dial extensions on Expansion modules

Hello @hbpolycomnoob,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

    • Provide the exact Software Version of your Phone

 

    • Provide the Phone Model

 

    • Provide the Call Platform (aka openSIP, Skype for Business, Lync)

 

    • If applicable provide a backup of the phone in question

 

    • If possible provide a => Log <= and either attache them or use the => Code Tag <=. Consult the Troubleshooting Section found within the FAQ if applicable

 

    • If possible provide the MAC Address or Serial of the device

 

    • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7

Re: Cannot setup speed dial extensions on Expansion modules

This was a day 1 issue. This is the information I have

 

Provide the exact Software Version of your Phone

- version 5.5.2

 

Provide the Phone Model

- VVX601

 

Provide the Call Platform (aka openSIP, Skype for Business, Lync)

- Skype for Business SIP SErver

Message 3 of 7

Re: Cannot setup speed dial extensions on Expansion modules

any update on this would be appreciated 

Message 4 of 7
Polycom Employee & Community Manager

Re: Cannot setup speed dial extensions on Expansion modules

Hello @hbpolycomnoob,

Unfortunately the labels displayed in this menu had been ported from another older platform so they still leave the impression that Speed Dials can be setup on the phone.

 

The only way to setup a Speed Dial is either manually on the phone or using the <mac>-directlry.xml file as explained here:

 

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

or

 

Jan 6, 2012 Question: How can I create a local contact directory / phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7

Re: Cannot setup speed dial extensions on Expansion modules

I am trying to setup extensions on the expansion display - not necessarily speed dial buttons 

Message 6 of 7
Polycom Employee & Community Manager

Re: Cannot setup speed dial extensions on Expansion modules

Hello @hbpolycomnoob,


From the Skype FAQ:

 

Aug 25, 2015 Question:How can I add a LYNC Favorite to the Phone or Expansion module?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7