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Cant get exchange calendar to work on Polycom CX5500

Occasional Advisor

Re: Cant get exchange calendar to work on Polycom CX5500

Thanks for the reply, i tried to post more but it said i was limited to a certain amount of characters.

i have now posted it in zip format so someone can take a look.


i did contact Vodaphone but they said we dsont have support which leaves me abit stuck if Polycom cant help me and Vodaphone wont....

Polycom Employee & Community Manager

Re: Cant get exchange calendar to work on Polycom CX5500

Hello tomsmith14,

you had at least this unit  for more then 2.5 years so at some your free support via Vodafone stops.


You can always call us and open a Pay Per Incident ticket / PPI which will get you access to Polycom support.


This is a normal process for any Support Organisation and looking at your credentials I assume your Organisation would want this as well.


Looking for the last time at the log the Phone is not even signed into Skype for busines (at least at the time the log was taken):


0220085254|sip  |3|00|Reg UAC Response: code 480 consecutive Attempts 13 baseTimeOut 10 maxTimeOut 180 exponTimeOut 81920 randomTimeOut 109
0220085254|sip  |3|00|Reg UAC Response: code 480 new m_nExpire 218 m_nOverlap 0 Trans 0x2af43528

So you next step is to open a PPI Ticket or wait until some other member may try and talk you through and try to help you.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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