The skype account works fine on other identical phones (VVX 501). I have tried clearing the web, phone settings, reseting it to factory defaults, and formating the file system. I have tried duplicating the settings from other working phones all without sucess.
The only error it gives is "Skype for Business authentication failed. Sign in again." When I check the logs this is what it says.
000121.223|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = firstname.lastname@example.org 000131.932|xml |*|00|Initial log entry. Current logging level 4 000132.529|sip |*|00|Sip Register Usr:email@example.com Dsp:fileroom Auth:'Using Login Cred' Inx:0
Here is the phone version info
Phone Model VVX 501
Part Number 3111-48500-001 Rev:A
IP Mode IPv4
IP Address 192.168.25.102
UC Software Version 18.104.22.16878H *This is the same as the provisioning server*
Updater Version 22.214.171.12418
Thanks in advance for any sugestions.
Hello @Cloud 9 Solutions ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
Resolution: Have a look => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I resolved the issue by replacing the consumer Dlink router with a Cisco Meraki at the location that was having the problem.