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Change Lync Call default to Work Number

Occasional Contributor

Change Lync Call default to Work Number

I found this Post from last year about this subject. I wanted an update as to if the answer in the provided was still the accepted solution. When Skype 4 Business favorites are posted to the phone's idle screen, there are no options as to what resource is first. It always goes straight to the SIP Number and then the SIP Voicemail. Unfortunately, not all of my workers are using Skype 4 Business as their primary work phones.

 

I guess the altrenate solution would be to go into their skype client and forward calls to their current work phone number.e

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Change Lync Call default to Work Number

Hello RedShirt_IT,

The answer to your question is still the same as provided to the other user:

 

  • A long press on the contact will show you the other numbers and you can then select the Phone Number instead.

     

     

I can only suggest to work with your Polycom reseller or Polycom Sales engineer directly to get this prioritized for a future software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Advisor

Re: Change Lync Call default to Work Number

Hello,

I have the same problem in a mixed environment, Lync 2013 and UC version 5.4.5.6770.

 

When I add a non-Lync user as favourite on the Skype for Business application, the VVX line key only displays her SIP address. While calls to the contact from Skype for Business application go directly to the work number, a long press on the VVX line key doesn't display any other number.

 

Do you know if there is a way to at least display the other phone numbers on the favourite line key?

 

Thanks!

Giacomo Tenaglia

Message 3 of 6
Occasional Advisor

Re: Change Lync Call default to Work Number

OK I understand this is an issue with Skype for Business server, in that if the contact has not added the caller to her contact list, then the caller is not able to see the phone details.

Message 4 of 6
Polycom Employee & Community Manager

Re: Change Lync Call default to Work Number

Hello giacomod,

The Relationship status of a LYNC / Skype for Business contact needs to be changed to either a Workgroup or Friends and Family

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Occasional Advisor

Re: Change Lync Call default to Work Number

Indeed. Thanks a lot for the confirmation Steffen.

Message 6 of 6