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Changing the Provisioning FTP Server

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Advisor

Changing the Provisioning FTP Server

Hi,

Origionally when VVX phones were deployed, a centralized provisioning server was installed in our centralized datacenter.  DHCP in each office pointed to that location, phones were configured sucessfully.  For new office migrations to Skype/Polycom VVX Phones, we have began deploying a local provisioning server in each office.  new phones out of box setup and provision much faster when it comes to pulling new firmware if the provisioning server is local.

 

We would like to update our initial site so it uses the new local provisioning server we have recently deployed instead of the old centralized server.  We updated DHCP on one of our subnets to reference the new provisioning server but the phones don't seem to be picking up the change.  

 

Does this type of change require a factory reset?

Thanks

-Matt

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Polycom Employee & Community Manager

Re: Changing the Provisioning FTP Server

Hello Matt

I would assume after the lease time expires it would read the new DHCP option. Maybe it needs a reboot but not a factory reset.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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2 REPLIES 2
Polycom Employee & Community Manager

Re: Changing the Provisioning FTP Server

Hello Matt

I would assume after the lease time expires it would read the new DHCP option. Maybe it needs a reboot but not a factory reset.

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Advisor

Re: Changing the Provisioning FTP Server

DHCP lease time was 1 day.  We did see the phones pick up the new provisioning server, however they still weren't updating.  Turns out the windows firewall was enabled on the provisioning server.  Once that was disabled, we saw phones start writing logs to the log directory on the provisioning server.  We forced a reboot and boom it picked up the new firmware.   We are good to go.  Thank you for the reply.

 

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