Showing results for 
Search instead for 
Did you mean: 

Changing the Provisioning FTP Server


Changing the Provisioning FTP Server


Origionally when VVX phones were deployed, a centralized provisioning server was installed in our centralized datacenter.  DHCP in each office pointed to that location, phones were configured sucessfully.  For new office migrations to Skype/Polycom VVX Phones, we have began deploying a local provisioning server in each office.  new phones out of box setup and provision much faster when it comes to pulling new firmware if the provisioning server is local.


We would like to update our initial site so it uses the new local provisioning server we have recently deployed instead of the old centralized server.  We updated DHCP on one of our subnets to reference the new provisioning server but the phones don't seem to be picking up the change.  


Does this type of change require a factory reset?



Message 1 of 3
Polycom Employee & Community Manager

Re: Changing the Provisioning FTP Server

Hello Matt

I would assume after the lease time expires it would read the new DHCP option. Maybe it needs a reboot but not a factory reset.

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Changing the Provisioning FTP Server

DHCP lease time was 1 day.  We did see the phones pick up the new provisioning server, however they still weren't updating.  Turns out the windows firewall was enabled on the provisioning server.  Once that was disabled, we saw phones start writing logs to the log directory on the provisioning server.  We forced a reboot and boom it picked up the new firmware.   We are good to go.  Thank you for the reply.


Message 3 of 3