• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I'm trying to determine where a phone (VVX 410 running UCS 5.5.1.15937) gets its setting from. When using the web interface for every value you can set the right side has a "configured source values" section that shows where the setting has a value set. Some of them are obvious. This is my assumption for the ones that seem obvious but I don't know what some are and they are putting settings into my phones that are incorrect.

 

The configured source values are:

Local: I assume these are settings configured locally on the phone by going through the settings menu

Web: I assume these are settings that were set using the phone web interface

Config: I assume these are settings that are pushed from a provisioning server (we use RPRM)

TR-069: I have no idea what this is

SIP: I do not know what this refers too

 

Our users are Skype Online users that have been migrated from our on-premises environment. We run most Skype services through online but our PSTN calling still goes through on-prem infrastructure. 

 

For our phones the incorrect settings are being shown to be set in the SIP source value but I don't understand what is pushing that value to the phone. What does SIP in the "Configured Source Values" section refer to?

1 REPLY 1
HP Recommended

Hello @Martin Palmer,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 14, 2015 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

also

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.