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Consultative transfer can't transfer to no answer

Occasional Contributor

Consultative transfer can't transfer to no answer

When we do a consultative transfer, if that party doesn't answer, we can't complete the transfer- the transfer softkey never appears.  This requires haning up the consult call, resuming the original call, and doing a blind transfer. This is very awkward. Is there a way to get the transfer softkey to appear as soon as the consult call starts?

Message 1 of 3
Polycom Employee & Community Manager

Re: Consultative transfer can't transfer to no answer

Hello tjcornish,

welcome to the Polycom Community.

I am not aware of this so if you believe you found a bug please open this with support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Advisor

Re: Consultative transfer can't transfer to no answer

I’ve had the same issue but assumed it wasn’t an option as the skype client can’t do it, I have found that if I set voIpProt.SIP.allowTransferOnProceeding to 1, it shows the transfer button but cuts off when you use it, I haven’t looked into this to see if this is a problem with my setup or a sip only feature. To add voIpProt.SIP.allowTransferOnProceeding defaults to 1 in SIP mode and 0 in skype mode.

Message 3 of 3