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Cx5500 Skype for business video conference

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Occasional Visitor

Cx5500 Skype for business video conference

Hello
I have a Cx5500 installed with the last firmware. It configured with an Office365 account. I connected. I can find all the contacts of my organization. But can't make a video conference. I can only make audio conference. When I connect the Cx5500 via USB to a computer with Skype for business client everything is working fine.

Thanks for your help.
Message 1 of 6
1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: Cx5500 Skype for business video conference

Hello @Patsky,

welcome to the Polycom Community.

This is how the CX5500 works.

 

Its a mix between a Conference Phone (Audio only) and a USB Camera via the USB connection.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Cx5500 Skype for business video conference

Hello @Patsky,

welcome to the Polycom Community.

This is how the CX5500 works.

 

Its a mix between a Conference Phone (Audio only) and a USB Camera via the USB connection.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
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Occasional Visitor

Re: Cx5500 Skype for business video conference

OK. Thank you for your help.
Message 3 of 6
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Occasional Visitor

Re: Cx5500 Skype for business video conference

Hi Steffen Baier,

 

I'm well aware that this is an old Thread. But I need a bit more clearance about this topic.

 

You are saying, that it isn't possible to make a Skype for Business Video Call without a PC connected to the USB Port. Ist that correct?

 

Sincerely,

 

Stefan Gruber

 

Systemadministrator

 

Message 4 of 6
Polycom Employee & Community Manager

Re: Cx5500 Skype for business video conference

Hello @s.gruber,

 

welcome to the Polycom Community.
The original reply already outlines this. In addition this is documented in the Data Sheet >here<

 

Video/Voice Part:

  • Easy to deploy and use An intuitive design with full plug-and-play functionality makes it easy to deploy and use the Polycom CX5500. With little or no training, anyone with a laptop that has Skype for Business can walk into the room and simply plug the CX5500 unified conference station into their PC’s USB port and start sharing voice and 360-degree panorama video. Control, invitations, and content sharing are through the familiar Skype for Business user interface your users already know and use every day. Removing the challenge of learning a remote control device means fewer support calls and no need for “in room” support from the IT department to get video conference calls started.

 

Audio Part:

 

  • Audio quality matters The Polycom® CX5500 unified conference station features Polycom’s legendary audio bringing the industry’s best voice quality to your Skype for Business meeting with a dynamic range of 160Hz to 22,000Hz. Polycom® HD Voice™ and a microphone range of 20 feet (6 m) means everyone in the room can be clearly heard, even at the end of the table. Optional microphones extend the range even further, if needed. Customers can also make voice-only calls from a CX5500 when it is registered as a SIP phone to either a Skype for Business/Lync server or an IP PBX, eliminating the need to for IT to install a separate audio conference station in the room.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
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Occasional Visitor

Re: Cx5500 Skype for business video conference

Hi Steffen Baier,

 

thank you for your reply. I'm sorry for bothering you. But I really needed a profound and fully formulated answer to this topic. Your Answer confirms my already done research. Kudos to you.

 

Sincerely

 

Stefan Gruber

Message 6 of 6