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Device Updates with Skype for Business Online

Advisor

Device Updates with Skype for Business Online

We're using Polycom VVX 601 with Skype for Business Online (Office 365).

We have the policy set to use updates from Skype for Business Online device update server, because having the officially approved and supported firmware automatically deployed to our VVX phones is great.

But I have noticed that the Microsoft approved relase is now quite a few versions behind (5.6.0.17325). 

Whilst I don't want to be on the bleeding edge, and very much like the idea of being on the tested and reliable version, I was wondering if we should consider upgrading the firmware manually ourselves.

 

Or do people recomend staying with the version Microsoft have currently certified for use with Skype for Business Online?

 

Currently on 5.6.0.17325

Message 1 of 6
5 REPLIES 5
Advisor

Re: Device Updates with Skype for Business Online

I would think the only reason to perform an upgrade is if there are performance issues or major security concerns. Are these something you're experiencing? If not, it's possible if you start steering towards the later unsupported firmware that you'll be introducing some of the previous mentioned issues.

Message 2 of 6
Advisor

Re: Device Updates with Skype for Business Online

Check this out. This is some related information regarding firmware updates that you may want to look at it in case you're not aware.

 

https://tomtalks.blog/2019/04/all-skype-for-business-ip-phones-must-be-firmware-updated-by-july-1st-...

Message 3 of 6
Highlighted
Advisor

Re: Device Updates with Skype for Business Online

Thanks @jbanh88, I wasn't aware so have now just done it. "Polycom RealConnect for Microsoft Teams has been successfully consented." I guess it's safe to assume that Microsoft will push the update out before deadline?
Message 4 of 6
Advisor

Re: Device Updates with Skype for Business Online

Also check this out. Here's the official VoIP firmware compatibility list released by Microsoft and seems to be updated. Looks like 5.9.0.9373 is the latest approved firmware from Polycom.

 

https://docs.microsoft.com/en-us/skypeforbusiness/certification/devices-ip-phones#conference-phones

Message 5 of 6
Polycom Employee & Community Manager

Re: Device Updates with Skype for Business Online

Hello @Westyfield2 ,

 

Welcome to the Poly Community.

UC Software 5.9.4 is the currently latest supported software when using Skype for Business.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6