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Disable Forwarding - Disable Forwarding Soft Key Trouble


Disable Forwarding - Disable Forwarding Soft Key Trouble


I am configuring some VVX410's to be common area phones and am having issues hiding the forward button.  I have following parameters in my configuration file.


feature.forward.enable 0

Enable or disable call forwarding. When disabled, the Forward soft key does not display and the option is removed
from the phone’s menu system at Menu > Settings > Features.


softkey.feature.forward 0 

If 0, the Forward soft key is not displayed. If 1, the soft key is displayed.


No overrides are enabled.  My configuration shows error free but it's like these settings just wont apply properly.  




The strange thing is I did see the forward soft key disappear very briefly, like 20 seconds and then somehow it came back.  I can't manage to keep it away.


I mostly followed Emilio's post for common area phones.



Polycom Employee & Community Manager

Re: Disable Forwarding - Disable Forwarding Soft Key Trouble

Hello medlhuber,

welcome back to the Polycom Community.


Firstly any change to keys needs:




In addition the community's Skype for Business FAQ contains this post here:

Feb 01, 2016 Question:Why am I unable to disable the call forwarding softkey on a Polycom VVX Business media Phone since upgrading to UC Software 5.4.0 or later?

Resolution:When using a Polycom VVX Business media Phone running UC Software 5.4.0 or later in LYNC Base profile the Skype for Business / LYNC Voice Routing => Voice Policy takes precedence over the softkey.feature.forward=”0” parameter. Either creating a new Voice Policy for these phones or removing the “Enable call forwarding” and/or “Enable simultaneous ringing of phones” will disable the key.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3

Re: Disable Forwarding - Disable Forwarding Soft Key Trouble

Thanks, fixing my voice policy did the trick!



Message 3 of 3