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Disable automatic firmware updates

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Occasional Visitor

Disable automatic firmware updates

Our VVX201 automatically updates its software TO 6.1.0.6189

How can I disable automatic firmware updates?

The phone is currently on firmware version 5.9.4.3247

 

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Polycom Employee & Community Manager

Re: Disable automatic firmware updates

Hello @teekanne ,

 

Welcome to the Poly Community.


A backup would most likely show us that you have specified the Update Server via the Web UI:

 

  • Utilities > Software Upgrade

Simply clicking on "Clear Upgrade Server" should remove this.

 

Another reason may be this:

 

Feb 02, 2016 Question: How can I prevent a Poly Phone to be downgraded/upgraded automatically via Skype for Business and/or Office365?

Resolution: For Skype for Busines please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 in addition please set the EnableDeviceUpdate to false as explained => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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