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Disabling BTOE PC Audio feature

SOLVED
Advisor

Disabling BTOE PC Audio feature

Hi, Is there any way to disable PC Audio sending to the phone? Our users get frustrated and confused alot with the feature ... it takes over the phone when a program starts sending audio to it.

 

Thanks,

Chris

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Polycom Employee & Community Manager

Re: Disabling BTOE PC Audio feature

Hello ChrisDB1,

welcome back to the Polycom Community.

As a seasoned Polycom community visitor I would like to remind you of the S4B FAQ as it contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

You may want to look at the PLAYBACK_MODE_EN Parameter.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Highlighted
Polycom Employee & Community Manager

Re: Disabling BTOE PC Audio feature

Hello ChrisDB1,

welcome back to the Polycom Community.

As a seasoned Polycom community visitor I would like to remind you of the S4B FAQ as it contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

You may want to look at the PLAYBACK_MODE_EN Parameter.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Occasional Visitor

Re: Disabling BTOE PC Audio feature

I have the same issue - and thoe registry settings do not exist

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Disabling BTOE PC Audio feature

Hello havenlad,

welcome to the Polycom Community.

You provided no details on the following:

 

  • Phone Software
  • BToE Software
  • OS Software

Please provide at least some basic information even if you assume that you are using the exact same as the original poster.

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4