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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, Is there any way to disable PC Audio sending to the phone? Our users get frustrated and confused alot with the feature ... it takes over the phone when a program starts sending audio to it.

 

Thanks,

Chris

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ChrisDB1,

welcome back to the Polycom Community.

As a seasoned Polycom community visitor I would like to remind you of the S4B FAQ as it contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

You may want to look at the PLAYBACK_MODE_EN Parameter.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello ChrisDB1,

welcome back to the Polycom Community.

As a seasoned Polycom community visitor I would like to remind you of the S4B FAQ as it contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

You may want to look at the PLAYBACK_MODE_EN Parameter.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have the same issue - and thoe registry settings do not exist

HP Recommended

Hello havenlad,

welcome to the Polycom Community.

You provided no details on the following:

 

  • Phone Software
  • BToE Software
  • OS Software

Please provide at least some basic information even if you assume that you are using the exact same as the original poster.

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.