Plantronics + Polycom. Now together as Poly Logo

Display name and number on VVX


Display name and number on VVX

Hi all,

I have some devices connected to Lync (CX600, CX5500, RPTrio and VVX) and on CX600 and RPTrio on the LCD screen I can see the user Line URI (telephone number) and the user display name.

I can't achive it on VVX phones, I found only this parameter


where I can choose between display name or phone number.

Is not possible to see both like CX600 and RPTrio?



Message 1 of 3
Polycom Employee & Community Manager

Re: Display name and number on VVX

Hello Enrico,

welcome back to the Polycom Community.


Did you ever solve your CX5500 issue => here <= ?

The community's Skype for Business FAQ contains this post here:

Jul 11, 2014 Question: How can I display my phone Extension rather than the Username using LYNC?

Resolution: Please check => here <=


At present only the RealPresence Trio and of course the Microsoft Designed CX600 phones display the name and the number.


A future release of the VVX and most likely the CX5500 will add this as well. Please check the release notes of new releases as we cannot discuss unreleased software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Display name and number on VVX



I solved the CX5500 issue changing the protocol from FTP to HTTP, it looks like the CX5500 has some problem only with Windows FTP, I've tested it with Filezilla and it worked.

I don't know if the newest CX5500 firmware supports the Windows FTP, but it could be a good news to avoid to use HTTP protocol.


So, regarding the number + display name on VVX, I understand I need to wait for next firmware release.




Message 3 of 3