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Don't offer multiple calls whilst in a call, but do when no in a call

Occasional Contributor

Don't offer multiple calls whilst in a call, but do when no in a call

Re Polycom VVX 410/411
Version :

I want to stop the phone offering calls when in an active call
I could change

However this wouldn't be ideal as then it stopps multiple call queues being offered even when they're not in an active call.

Ideally they'd still offer all these call queues when not on a call and then none when a call is taken and active.

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Polycom Employee & Community Manager

Re: Don't offer multiple calls whilst in a call, but do when no in a call

Hello @haspden ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

For your new issue, I suggest you raise this with our Partner Microsoft as it is usually the responsibility of the call server to handle the call flow. A phone can only do so much and the scenario described should be dealt with by the server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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