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EFLK (again) Boss/Admin and SLA

Advisor

EFLK (again) Boss/Admin and SLA

Hi everyone,

 

I'm back on my favorite subject : EFLK.

5.4.4 solved one of the main issue regarding the usage of outlook contacts (name is diplayed now).

And EFLK works fine with Boss/Admin so we're good.

 

But i'm testing SLA (Shared Line Appearance) right now and i'm surprised to see that activating this feature automatically disable EFLK. I guess it's more or less the same problem we had in the beginning with Boss/Admin.

Could we expect to see SLA and EFLK working together soon ? (i know you can't talk about future developments, etc. but if you have just an idea, i'm not asking for a date).

 

Of course, if it's not part of the plan at all, i will open a ticket for enhancement.  

 

Thanks

 

VVX400/500/600 5.4.2 and 5.4.4

Skype for Business latest CU.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: EFLK (again) Boss/Admin and SLA

Hello StephenR,

welcome back to the Polycom Community.

To my knowledge enabling the Enhanced Flexible Line Key functionality will not support SLA.

 

I suggest to work with your Polycom reseller or Polycom Sales Engineer to work on VOIP-113674 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: EFLK (again) Boss/Admin and SLA

Thanks Steffen, will do. What is VOIP-113674 ? I tried to find it in the release notes with no luck.

Message 3 of 4
Polycom Employee & Community Manager

Re: EFLK (again) Boss/Admin and SLA

Hello StephenR,

this is a reference that our Sales Engineers can use to justify a change to the current software. Once enough feedback or requests from individual organisations have been added the feature may be included in newer versions.

 

As explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4